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BSB20107 - Certificate II in Business

The Certificate II in Business prepares students to work in industries with an entry-level position in office administration.  Graduates of this course may gain employment in administration, reception or customer service.

Entry Requirements

There are no special entry requirements for this qualification however possession of English language and numeracy skills equivalent to Year 10 would provide a desirable starting point.

Language, Literacy and Numeracy

ABRA QLD supports all learners by profiling their individual language, literacy and numeracy skills prior to commencement and throughout the training and assessment process.

Qualification Requirements

To achieve a Certificate II in Business, students must complete twelve units for this qualification, comprising:

  • One Core Unit
  • Eleven Elective Units

Unit of Competency

 

Unit Code Unit Title Nominal Hours
Core Units
BSBOHS201A Occupational Health & Safety: Participate in OHS processes 20
Elective Units
BSBCUS201A Customer Service: Deliver a service to customers 40
BSBIND201A Industry Context: Work effectively in a business environment 30
BSBINM201A Information Management: Process and maintain workplace information 30
BSBINM202A Information Management: Handle mail 15
BSBINN201A Innovation: Contribute to workplace innovation 35
BSBCMM201A Interpersonal Communication: Communicate in the workplace 40
BSBITU201A IT Use: Produce simple word processed documents 60
BSBITU203A IT Use: Communicate electronically 20
BSBWOR202A Workplace Effectiveness: Organise and complete daily work activities 20
BSBWOR203A Workplace Effectiveness: Work effectively with others 15
BSBWOR204A Workplace Effectiveness: Use business technology 20
Work Experience 80

Delivery

This program is delivered by distance using electronic mail (email). In general students need to complete this qualification within 12 months. However, as our distance education is self-paced students can complete a course in less than this time.

Assessment

The experienced ABRA QLD Training Team adopts a supportive, flexible and holistic approach in assessing competence against the units for each of the qualifications on our scope. All learners with ABRA QLD are offered the opportunity for recognition of pre-existing skills, knowledge and experience (RPL) towards their qualification upon enrolment.

Our assessment strategies cover a range of methods that may include written question and answers, reports, group activities, practical work, observation and discussion. Some courses require successful completion of a Vocational Placement as part of the assessment process.

Cost

Please click for the current course costs.

Career Possibilities

  • Administration Assistant
  • Clerical Worker
  • Data Entry Operator
  • Information Desk Clerk
  • Office Junior
  • Receptionist

The Certificate II in Business will enable students to establish a career path to Certificate III in Business and also to higher industry roles.

How to Enrol

Please ensure that you have visited our web address and read and understood our policies, including those on refund of fees which you will find in the ABRA Student Handbook. You should ensure that any queries you may have about the course have been fully addressed before enrolment and we are ready to answer these queries at This e-mail address is being protected from spambots. You need JavaScript enabled to view it
If you are ready to enrol in this course, please complete the enrolment form and fax it to ABRA QLD on (07) 3203 7174 or email completed form to This e-mail address is being protected from spambots. You need JavaScript enabled to view it