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Customer Engagement

The Certificate III in Customer Engagement can lead to a career in a range of complex customer service roles. The Certificate III in Customer Engagement covers workers who apply a broad range of duties at this level would include working with multiple communication channels, providing excellent customer service, adhering to key performance indicators, working in a team environment, providing support to a team, providing technical advice and capturing data. Individuals would work under supervision, but may have some authority to delegate.