This qualification reflects the role of individuals in a variety of Business Services job roles. It is likely that these individuals are establishing their own work performance.
Individuals in these roles carry out a range of routine procedural, clerical, administrative or operational tasks that require technology and business skills. They apply a broad range of competencies using some discretion, judgement and relevant theoretical knowledge. They may provide technical advice and support a team.
Abra QLD cannot give advice to learners regarding career outcomes from this course.
Entry Requirements
There are no special entry requirements for this qualification, however, possession of English language and numeracy skills equivalent to Year 12 or mature age are preferred.
Qualification Requirements
To achieve a Certificate III in Business, learners must complete 13 units. These units must include:
- 6 core units plus
- 7 elective units
Units of Competency
|
Unit Code (Core) |
Unit Name (Core) |
|
BSBCRT311 |
Apply critical thinking skills in a team environment |
|
BSBPEF201 |
Support personal wellbeing in the workplace |
|
BSBSUS211 |
Participate in sustainable work practices |
|
BSBTWK301 |
Use inclusive work practices |
|
BSBWHS311 |
Assist with maintaining workplace safety |
|
BSBXCM301 |
Engage in workplace communication |
|
Unit Code (Elective) |
Unit Name (Elective) |
|
BSBWRT311 |
Write simple documents |
|
BSBTEC301 |
Design and produce business documents |
|
BSBOPS304 |
Deliver and monitor a service to customers |
|
BSBOPS305 |
Process customer complaints |
|
SIRXCEG002 |
Assist with customer difficulties |
|
SIRXPDK001 |
Advise on products and services |
|
BSBSTR301 |
Contribute to continuous improvement |
Delivery
This program is delivered by distance via our online eLearning platform, correspondence or in various classroom locations across Queensland. In general, learners need to complete this qualification within 24 months. However, as our distance education and online platform is self-paced, learners can complete a course in less time.
Assessment
Assessment information will be provided to you at the start of the course by your trainer and assessor and you must abide by the assessment requirements set by Abra QLD and your trainer and assessor.
Your coursework will be returned with feedback from your trainer and assessor. Please allow adequate time for the assessment process before making an enquiry on progress.
All learners with Abra QLD are offered the opportunity for recognition of prior learning (RPL) and Credit Transfer (CT). If you believe that you have the pre-existing skills, knowledge and experience for all or part of this course, please contact your assessor to discuss and request an RPL Guide. This will need to be filled out, with relevant documentation and returned to your assessor who will mark it.
How to Enrol
To apply for enrolment into this course, please complete an Enrolment Form, which can be obtained by contacting our Head Office:
Phone: 07 3262 2774
Email: admin@abraqld.com.au
The BSB30120 Certificate III in Business (Customer Engagement) is a Nationally Recognised course
