This qualification reflects the role of individuals who have a range of well-developed hospitality service, sales or operational skills and sound knowledge of industry operations. Using discretion and judgement, they work with some independence and under limited supervision using plans, policies and procedures to guide work activities.
This qualification provides a pathway to work in organisations such as restaurants, hotels, motels, clubs, pubs, cafés, and coffee shops. This qualification allows for multiskilling and for specialisation in accommodation services, food and beverage and gaming.
There are no special entry requirements for this qualification however possession of English language and numeracy skills equivalent to Year 12 or mature age are preferred.
- To achieve a Certificate III in Hospitality learners must complete 15 units. These units must include:
7 core unit plus
8 elective units
Units of Competency
|UNIT CODE (CORE)
|Work effectively with others
|Source and use information on the hospitality industry
|Work effectively in hospitality service
|Provide service to customers
|Show social and cultural sensitivity
|Coach others in job skills
|Participate in safe work practices
|UNIT CODE (ELECTIVES)
|Use hygienic practices for food safety
|Sell to the retail customer
|Provide responsible service of alcohol
|Prepare and serve non-alcoholic beverages (Pre-Requisite SITXFSA001)
|Prepare and serve espresso coffee (Pre-Requisite SITXFSA001)
|Serve food and beverages (Pre-Requisite SITXFSA001)
|Provide table service of food and beverages (Pre-Requisite SITXFSA001; SITHFAB002)
|Provide responsible gaming services
All learners will need to undertake a minimum of 108 hours practical experience in a hospitality environment unless employed in a hospitality environment – this is part of the assessment requirement for SITHIND004 Work effectively in hospitality service and is not negotiable. Learners are required to organise their own work placement prior to or during the course, if they are having difficulty obtaining this they need to speak with the administration team on 07 3262 2774.
This program is delivered via classroom sessions at selected areas around Queensland and can be undertaken online. Please speak with ABRA QLD prior to deciding to see if there is a classroom near.
Assessment information will be provided to you at the start of the course by your assessor and you must abide by the assessment requirements set by ABRA, Qld and your assessors.
Your coursework will be returned with feedback from your assessor. Please allow adequate time for the assessment process before making an enquiry on progress.
All learners with ABRA, Qld are offered the opportunity for recognition of prior learning (RPL) and Credit Transfer (CT). If you believe that you have the pre-existing skills, knowledge and experience for all or part of this course, please contact your assessor to discuss and request an RPL Guide. This will need to be filled out, with relevant documentation and returned to your assessor who will mark it.
How to Enrol
You should ensure that any queries you may have about the SIT30616 – Certificate III in Hospitality have been fully addressed prior to enrolment.
Please note: ABRA, Qld cannot give advice to students regarding career outcomes from this course.
To enrol in this course, please complete the enrolment form and return to our Head Office.
Post: ABRA QLD, 3/29 Collingwood Street, Albion, QLD, 4010