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SIR30216 – Certificate III in Retail

Click here to download a printable flyer about SIR30216 – Certificate III in Retail

This qualification reflects the role of individuals who have the primary responsibility of engaging the customer, maintaining daily store operations and delivering on organisational expectations. They have sound knowledge of product and service offerings. These individuals possess a range of well-developed skills where discretion and judgement is required. They work with some independence under limited supervision. Some individuals working at this level are responsible for supervising other team members and monitoring day-to-day workplace operations.

The qualification provides a pathway to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick service restaurants. Individuals with this qualification are able to perform roles such as frontline sales assistant, customer service representative, shop assistant, retail supervisor, team leader and senior sales assistant.

Entry requirements:

There are no special entry requirements for this qualification however possession of English language and numeracy skills equivalent to Year 12 or mature age are preferred.

Qualification requirements:

To achieve a Certificate III in Retail, learners must complete 13 units. These units must include:

  • 8 core unit plus
  • 5 elective units

Units of Competency

SIRXCEG001 Engage the customer *Requires work placement
SIRXCEG002 Assist with customer difficulties
SIRXCEG003 Build customer relationships and loyalty
SIRXCOM002 Work effectively in a team
SIRXIND001 Work effectively in a service environment
SIRXRSK001 Identify and respond to security risks
SIRXSLS001 Sell to the retail customer
SIRXWHS002 Contribute to workplace health and safety
BSBDIV301 Work effectively with diversity
SIRXHWB001 Maintain personal health and wellbeing
SIRRINV001 Receive and handle retail stock *Requires work placement
SIRXIND002 Organise and maintain the store environment *Requires work placement
SIRXIND003 Organise personal work requirements


All learners will need to undertake a minimum of 80 hours practical experience in a retail environment unless employed in a retail environment – this is part of the assessment requirements for certain units of competency. Learners are required to organise their own work placement prior to or during the course, if they are having difficulty obtaining this they need to speak with the administration team on 07 3262 2774.


This program is delivered via classroom sessions at selected areas around Queensland and can be undertaken online or via correspondence. Please speak with ABRA QLD prior to deciding to see if there is a classroom near.

How to Enrol

You should ensure that any queries you may have about the SIR30216 – Certificate III in Retail have been fully addressed prior to enrolment.
Please note: ABRA, Qld cannot give advice to students regarding career outcomes from this course.
To enrol in this course, please complete the enrolment form and return to our Head Office.
Post: ABRA QLD, 3/29 Collingwood Street, Albion, QLD, 4010