This qualification reflects the role of individuals who have the primary responsibility of engaging the customer, maintaining daily store operations and delivering on organisational expectations. They have sound knowledge of product and service offerings. These individuals possess a range of well-developed skills where discretion and judgement is required. They work with some independence under limited supervision. Some individuals working at this level are responsible for supervising other team members and monitoring day-to-day workplace operations.
The qualification provides a pathway to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick service restaurants. Individuals with this qualification are able to perform roles such as frontline sales assistant, customer service representative, shop assistant, retail supervisor, team leader and senior sales assistant.
There are no special entry requirements for this qualification however possession of English language and numeracy skills equivalent to Year 12 or mature age are preferred.
To achieve a Certificate III in Retail, learners must complete 13 units. These units must include:
- 8 core unit plus
- 5 elective units
Units of Competency
|UNIT CODE (CORE)|
|SIRXCEG001||Engage the customer *Requires work placement|
|SIRXCEG002||Assist with customer difficulties|
|SIRXCEG003||Build customer relationships and loyalty|
|SIRXCOM002||Work effectively in a team|
|SIRXIND001||Work effectively in a service environment|
|SIRXRSK001||Identify and respond to security risks|
|SIRXSLS001||Sell to the retail customer|
|SIRXWHS002||Contribute to workplace health and safety|
|UNIT CODE (ELECTIVES)|
|BSBDIV301||Work effectively with diversity|
|SIRXHWB001||Maintain personal health and wellbeing|
|SIRRINV001||Receive and handle retail stock *Requires work placement|
|SIRXIND002||Organise and maintain the store environment *Requires work placement|
|SIRXIND003||Organise personal work requirements|
All learners will need to undertake a minimum of 80 hours practical experience in a retail environment unless employed in a retail environment – this is part of the assessment requirements for certain units of competency. Learners are required to organise their own work placement prior to or during the course, if they are having difficulty obtaining this they need to speak with the administration team on 07 3262 2774.
This program is delivered via classroom sessions at selected areas around Queensland and can be undertaken online or via correspondence. Please speak with ABRA QLD prior to deciding to see if there is a classroom near.
How to Enrol
You should ensure that any queries you may have about the SIR30216 – Certificate III in Retail have been fully addressed prior to enrolment.
Please note: ABRA, Qld cannot give advice to students regarding career outcomes from this course.
To enrol in this course, please complete the enrolment form and return to our Head Office.
Post: ABRA QLD, 3/29 Collingwood Street, Albion, QLD, 4010